國立虎尾科技大學 - 企業管理系
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解燕豪
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解燕豪 研究論文
(1) Yen-Hao Hsieh and Soe-Tsyr Yuan, “Toward a theoretical framework of service experience: The case of the exhibition industry in Taiwan,” Total Quality Management & Business Excellence, accepted and forthcoming, 2020. (SSCI) (2) Yen-Hao Hsieh and I-Chun Chuang, “Evaluation of Key Factors for Service Experience: A Comparison of Tourism Factories and International Tourism Hotels,” Tourism Economics, accepted and forthcoming, 2020. (SSCI) (3) Yen-Hao Hsieh and Szu-Chieh Chen, “A decision support system for service recovery in affective computing: an experimental investigation,” Knowledge and Information Systems, 62, pp. 2225-2256, 2020. (SCI) (4) Yen-Hao Hsieh and Yun-Hsuan Chou, “Modeling the impact of service innovation for small and medium enterprises: A system dynamics approach," Simulation Modelling Practice and Theory, 82(March), pp.84-102, 2018. (SCI) (5) Yen-Hao Hsieh and Shu-Yu Yeh, “Modeling dynamic service recovery strategies: a signaling game approach," Kybernetes: the international journal of systems & cybernetics, 47(5), pp.888-919, 2018. (SCI) (6) Yen-Hao Hsieh and Wei-Ting Chen, “Measuring the value variation of a service system: a Markov-switching model estimation," Journal of Business & Industrial Marketing, 32(8), pp.1159-1171, 2017. (SSCI) (7) Yen-Hao Hsieh and Soe-Tsyr Yuan, “An Application of Technology-Based Design for Exhibition Services,” International Journal of Quality and Service Sciences, 8(4), 498-515, 2016. (8) Yen-Hao Hsieh and Soe-Tsyr Yuan, “Can Customer Expectations be Measured in Real Time?,” International Journal of Information Technology & Decision Making, 15(1), pp. 119-149, 2016. (SCI) (9) Yen-Hao Hsieh and Soe-Tsyr Yuan, “An Innovative Approach to Measuring Technology Spillovers in Service-Dominant Logic,” Kybernetes: the international journal of systems & cybernetics, 44(2), pp. 202-219, 2015. (SCI) (10) Yen-Hao Hsieh, Soe-Tsyr Yuan and Hsiao-Chen Liu, “Service Interaction Design: A Hawk-Dove Game Based Approach to Managing Customer Expectations for Oligopoly Service Providers,” Information Systems Frontiers, 16(4), pp. 697-713, 2014. (SCI) (11) Yen-Hao Hsieh, I-Hsuan Chen and Soe-Tsyr Yuan, “FCM-Based Customer Expectation-Driven Service Dispatch System,” Soft Computing, 18(2), pp. 359-378, 2014. (SCI) (12) Yen-Hao Hsieh, Yu-Ting Lin and Soe-Tsyr Yuan, “Expectation-based coopetition approach to service experience design,” Simulation Modelling Practice and Theory, 34(May), pp. 64-85, 2013. (SCI) (13) Yen-Hao Hsieh, “A Dynamic Model of Service Recovery,” Journal of Convergence Information Technology, 6(10), pp. 391-400, 2011. (EI) (14) Yen-Hao Hsieh, Soe-Tsyr Yuan and Ruei-Lin Guo, “A PSO-based Intelligent Service Dispatching Mechanism for Customer Expectation Management,” Expert Systems with Applications, 38(10), pp. 12128-12141, 2011. (SCI) (15) Yen-Hao Hsieh and Soe-Tsyr Yuan, “Modeling Service Experience Design Processes with Customer Expectation Management: A System Dynamics Perspective,” Kybernetes: the international journal of systems & cybernetics, 39(7), pp. 1128-1144, 2010. (SCI) (16) Yen-Hao Hsieh and Soe-Tsyr Yuan, “Using System Dynamics to Analyze Customer Experience Design,” International Journal of Service Science, Management, Engineering, and Technology, 1(3), pp. 83-98, 2010. (IGI Global, DBLP) (17) Yen-Hao Hsieh and Soe-Tsyr Yuan, “A Quantitative Approach to Measure Customer Expectation for Service Innovation within Service Experience Delivery,” Pacific Asia Journal of the Association for Information Systems, 2(3), pp. 1-19, 2010. (AIS)
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